Human Resources & Talent service

From Labs2Market: Commercial Performance Management

Provided by Business-technology Accelerator UKIM (BAU) · North Macedonia

Service description

The Commercial Performance Management service enables research-based innovators to build high-performing organisations through strategic human resources development and talent management. This service equips founders and leadership teams with the capabilities and structures needed to scale operations, foster innovation, and drive sustainable business growth from early-stage development through market expansion. Delivered on a tailored, continuous basis, this service is particularly relevant for Transition beneficiaries with a strong emphasis on market-readiness, though applicable to all EIC beneficiary types. The service targets founders, leadership teams, and organisational managers seeking to build scalable, performance-driven organisations capable of executing commercial strategies effectively.

The service encompasses four integrated phases:

Strategic HR Development – Development of a structured HR strategy aligned with the company vision, mission, and scaling objectives.
Leadership & Team Development – Support for leadership capability development, succession planning, and team dynamics that foster innovation and organisational performance.
Organisational Culture – Assistance in shaping healthy, inclusive, and mission-driven organisational cultures that attract and retain talent.
Performance Management – Definition and implementation of key performance indicators (KPIs) and measurement frameworks to monitor organisational effectiveness.

Beneficiaries receive customised HR strategies, leadership development roadmaps, culture assessments, and performance management frameworks aligned with their scaling trajectory. The service is delivered by international and local experts with proven experience supporting early-stage startups, scale-ups, and SMEs across sectors, alongside university-industry collaboration expertise. Expert delivery combines in-house capabilities with external specialists, tailored to each beneficiary's specific maturity level and organisational objectives through workshops, assessments, and strategic planning sessions.

Costs may vary depending on the specific needs of the startup, with fees of up to €7,000.

Applicants should carefully read the “Terms of Engagement for EIC beneficiaries” before submitting this application form.

1. Background information about the EIC beneficiary

2. Information related to the service provision

Service

You can only select one service offer per submission. If you want to apply to multiple services, you will need to re-submit the respective form for the service.

Service ID

What is the challenge you want to overcome with this service?

In maximum 150 words. Please describe your needs focusing on the current challenges you are experiencing to advance your solution. This information is relevant for the EIC Partner to have a deeper understanding of your challenges and possible solutions.

How do you expect this service to help you address the needs and challenges you have identified?

Please include the deliverables you are aiming to achieve or seeking for.

In maximum 150 words.

Please add any comments or suggestions tailored to your needs that you want the EIC Partner to take into consideration through this service.

In maximum 150 words.

Please describe any questions or uncertainties you may have regarding the service description.

In maximum 150 words.

At which Technology Readiness Level is your innovation or solution?

When filling out the justification, please describe the proof you have for the TRL.

Please give justification about the TRL

At which Business Readiness Level is your innovation or solution?

When filling out the justification, please describe the proof you have for the BRL.

Please give justification about the BRL

Do you have authority or ownership of your solution to disclose information to a third party, e.g., the EIC Partner?

If other, please explain the conditions:

Why did you select this service?

If other, please explain:

If other, please explain why you need this service:

Can you offer equity in return for the service provision?

If other, please explain what you can offer:

How much fund is needed to be raised

What is the funding needed for:

Please explain what are your actual financial needs and for what purpose you intend to use the funds raised?

Please describe your traction providing information on clients and sale.

Have you ever fundraised before?

Why do you need this strategy?

How do you want to develop the strategy: from scratch, rehash an existing strategy, etc.

Type of support needed

Type of support

If other, please explain why you need this service

What is the ideal profile of the partner, investor or customer that you are looking for?

In maximum 100 words.

Type of support (e.g., strategic, technical, financial)

Type of partners (type of organisations)

Sectoral domain of the partner

Purpose for the partnership

Please explain what are your needs for the team

Type of support (Business modelling)

Type of support (Business Plan development, go-to-market strategy, financial forecasts, softlanding programme)

Type of support (Market research)

Type of strategy (business planing, business modelling, marketing, sales, etc.)

Which is the target market?

Why do you need this strategy?

How do you want to develop the strategy: from scratch, rehash an existing strategy, etc.

If other, please explain why you need this service:

Why do you need this service?

I need to develop new business development strategies for my solution or startup

I want to get technical and skill support

I want to get information and knowledge

Other

I am unsure of my specific needs right now and am looking for guidance on how to identify them Please select at least one option.

Please specify the format you prefer (Online, in person, hybrid)

Type of strategy (business planing, business modelling, marketing, sales, etc.)

Briefly describe the areas in which you feel you need the most support in? (Try to be as specific as possible to help us with Coach and/or Mentor matching)

Briefly describe the areas in which you feel you need the most support in? (Try to be as specific as possible to help us with Mentor and/or Coach matching)

Which format and topic do you prefer to receive this service?

Group training, mentoring or coaching on a specific topic

1-1 training, mentoring or coaching on a specific topic

P2P

I am unsure of the best format for me and would like some guidance on coaching methods

Other

If in person or hybrid, please specify where you are able to access the facilities (Country)

Please specify the topic you are interested in

Please specify the format you prefer (Online, in person, hybrid)

Please specify the format you want from the counterpart in P2P exercise

If other, please specify the topic and format: If in person or hybrid, please specify where you are able to access the facilities (Country)

What are your specific needs for your team in respect to coaching, training and mentoring?

Please explain if you are intending to incorporate a new team.

If other, please explain why you need this service:

Why do you need this service to access infrastructure and support R&D?

I need to get technical support for product or service development

I need to get access to technological or technical laboratories / equipment / testbeds

I need co-working spaces

I need access to R&D support funds and opportunities

I need access to technical expertise

I am unsure of my specific needs right now and am looking for guidance on how to identify them

Other

Please specify which product or service you have

Please specify which equipment / tools you need

Please describe the type of trials, testing, experiments or other scientific activities you need to conduct

Please specify how you are able to access the facilities (Online, In person, Hybrid)

If in person or hybrid, please specify where you are able to access the facilities (Country)

If other, please explain why you need this service:

Why do you need this IP & Legal service?

I need to get general information on IP or on regulatory aspects

I need to develop a strategy for my IP

I need to develop a strategy for regulatory compliance in a different market

I need to get information and guidance to apply protection for IP

I am unsure of my specific needs right now and am looking for guidance on how to identify them

Other

Please describe the market you are targeting:

If other, please specify why you need this service:

What type of due diligence service are you looking for?

Investment readiness

Legal

Environmental

Technological

I need technical support for product or service valuation

I need information on how and where to conduct valuation

I need assessment of technology readiness or market readiness of my product / technology / service

I am unsure of my specific needs right now and am looking for guidance on how to identify them

Other

Please specify which product or service you have and the expected results of your solution

If other, please specify what type of due diligence service you are looking for:

Why do you need this Prototyping & PoC service?

I need technical support for prototyping of product or service development

I need access to living labs or fablabs

I need access to expert guidance for prototyping

I need support in the Development of PoC

Support for validation of the prototype or PoC with end users

I am unsure of my specific needs right now and am looking for guidance on how to identify them

Other

Please specify which product or service:

Please specify the type of support or facilities you need

Please specify the type of activities you need to conduct

Please specify how you are able to access the service (Online, in person, hybrid)

If hybrid or in person, please specify where you are able to access the facilities (Country)

If other, please explain why you need this service:

What type of service are you looking for?

For recruiting talent

For recruiting C-level professionals

For developing a long-term HR strategy

To access databases for recruiting talent

To access network or platforms to be used as sources of talent

I am unsure of my specific needs right now and am looking for guidance on how to identify them

Other

If other, please specify what type of service you are looking for:

Please specify (HR and Talent)

What are the functions of the talent you are looking for?

Human Resources

Administrative

Financial experts

Laboratory technicians

I need multiple functions

I am unsure of my specific needs right now and am looking for guidance on how to identify them

Other

If other, please specify what are the functions of the talent you are looking for:

Which are your target markets/countries for internationlisation?

Are you currently in the process of expanding or internationalising to foreign market or countries?

If yes, please name the market or country

What type of internationalisation support are you seeking?

Expansion and investment readiness assessment

Market Entry Strategy

Sales and marketing support

Fundrasing and commercialisation support

Distribution support

Matchmaking and networking support to meet foreign investors

Portfolio Oversight Support

Registration of company and/or joint ventures with foreign partners

Other

If other, please explain the type of support:

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I have read the “Terms of Engagement for EIC beneficiaries” and agree with the terms and conditions.

I agree to provide my feedback to the compulsory Satisfaction and Impact assessments that will be conducted by the EIC Contractor and/or EIC Partner(s).

I am available for a review meeting aiming to clarify some questions or uncertainties the EIC partner might have.

EIC beneficiaries can indicate their availability and willingness to hold a validation meeting with the EIC Partner offering the service they are applying to with the aim of clarifying doubts or challenge concepts that might be not so clear in the application forms.

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Service ID

EP82S2

Eligible EIC stages

Accelerator Pathfinder Transition